Shipping policy

Effective Date: May 21, 2026

Thank you for shopping with OLIVE & POPPY. We are committed to providing a smooth and reliable shipping experience for all customers.

Processing Time

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays. Listed shipping timeframes are estimates only and not guarantees.

During periods of high order volume, processing times may be slightly delayed.

Shipping Times

Estimated delivery times vary depending on your location and selected shipping method.

Domestic Shipping

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days

International Shipping

International orders may take 7–21 business days depending on the destination country and customs processing.

Please note that delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on the destination and shipping method selected.

We may occasionally offer free shipping promotions, which will be clearly stated on the website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear.

Lost or Stolen Packages

OLIVE & POPPY is not responsible for lost or stolen packages confirmed to be delivered to the shipping address provided by the customer. If your package is lost or stolen, please contact the shipping carrier directly.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Customs, Duties, and Taxes

International customers are responsible for any customs fees, import duties, taxes, or additional charges imposed by their country.

Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery at familythrive365.com with photos of the damaged item and packaging so we can assist you.